One of my research projects during my degree was to assess the accessibility of a commonly used public computer based interface. I decided to investigate the self service check-in counters used by British Airways at Heathrow airport:
In this paper we will aim to critically assess the usability of British Airways self-service check-in kiosks, with regards to accessibility issues and the Disability Discrimination Act (DDA) 1995. We will specifically focus on the needs of blind and partially sighted users
who might depend on these services, whilst paying attention to issues raised by the context in which the kiosks are used, for example noise pollution or interference, physical design or ergonomics of the device and how the information structures of the software being used might impede or better assist users. Once we have analysed the current state of the service, we will propose design and interaction solutions aimed at improving its accessibility.
accessibility analysis (right click/save as to download the full essay)
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